Terms of Service

Last Updated: 2026-05-24

These Terms of Service ("Terms") form a binding legal agreement between you ("you", "your", "User") and Human Beyond LLC, a Florida limited liability company with its principal place of business at 1818 Hollywood Blvd, Hollywood, FL 33020, operating the MainBook service available at mainbook.ai ("MainBook", "Company", "we", "us", "our").

BY ACCESSING OR USING THE SERVICE, YOU REPRESENT THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS, OUR PRIVACY POLICY, AND OUR DATA PROCESSING AGREEMENT. IF YOU DO NOT AGREE, DO NOT ACCESS OR USE THE SERVICE.

These Terms include important provisions that limit our liability, require mandatory binding arbitration of disputes, waive your right to participate in class actions, and waive your right to a jury trial. Please read carefully, in particular Sections 14–17 and 20.

1. Acceptance and Eligibility

1.1 Acceptance. You accept these Terms by checking the acceptance checkbox during account registration, by accessing or using the Service, or by clicking any other affirmative acceptance mechanism we provide.

1.2 Eligibility. You must be at least eighteen (18) years of age to access or use the Service. By using the Service, you represent and warrant that you are at least eighteen (18) years of age and have full legal capacity to enter into these Terms.

1.3 Authority. If you access or use the Service on behalf of a business, organization, or other legal entity, you represent and warrant that you have full authority to bind that entity to these Terms, and "you" refers to both you individually and to such entity.

1.4 Service is not for everyone. The Service is not tailored to comply with industry-specific regulations including the Health Insurance Portability and Accountability Act ("HIPAA"), the Gramm-Leach-Bliley Act ("GLBA"), the Federal Information Security Management Act ("FISMA"), the Payment Card Industry Data Security Standard ("PCI-DSS"), or the Sarbanes-Oxley Act ("SOX"). If your use of the Service would be subject to any such law or regulation, you may not use the Service.

1.5 Service is in active development. The Service is currently in active development. Features, pricing, and the Service itself may change at any time without notice. We do not guarantee uninterrupted availability of the Service. The Service may be discontinued with reasonable notice.

2. Definitions

"Account" means the account you create to access and use the Service.

"Content" means any text, files, documents, images, data, or other materials that you upload, submit, transmit, or display through the Service.

"Credits" means the prepaid units you purchase from us that allow you to use the Service. One Credit represents one page of document conversion.

"Output" means any results, data, files, or other materials generated by the Service in response to your use, including extracted transaction data, exported spreadsheets, and analytical results.

"Service" means the MainBook software-as-a-service offering at mainbook.ai and any related websites, applications, application programming interfaces, and services we provide, including the conversion of bank statement PDFs to structured formats such as XLSX, CSV, and JSON.

"User" means any person or entity that accesses or uses the Service.

3. The Service

3.1 Description. MainBook is a software service that uses optical character recognition ("OCR") and large language model ("LLM") technology to convert bank statement and credit card statement PDF files into structured data formats. The Service is provided as a tool to assist you in your work. The Service is not a substitute for licensed professional services.

3.2 Service availability. We do not guarantee that the Service will be uninterrupted, error-free, secure, or free of viruses or other harmful components. We may modify, suspend, or discontinue the Service or any part of it at any time, with or without notice, and without liability to you.

3.3 Third-party services. The Service relies on third-party service providers (including but not limited to OCR providers, LLM providers, payment processors, email providers, hosting providers, and anti-fraud providers) listed on our Sub-Processors page. We are not responsible for the acts, omissions, or content of any third-party service provider.

3.4 No professional advice. MAINBOOK IS NOT A BANK, FINANCIAL INSTITUTION, BROKER-DEALER, INVESTMENT ADVISOR, TAX ADVISOR, ACCOUNTANT, ATTORNEY, OR FIDUCIARY. Nothing in the Service or in any Output constitutes financial, tax, legal, accounting, investment, or other professional advice. No fiduciary, advisory, attorney-client, or other professional relationship is created between you and us by your use of the Service.

4. Account

4.1 Account creation. To use most features of the Service, you must create an Account by providing accurate, current, and complete information. You must keep this information accurate, current, and complete.

4.2 Account security. You are solely responsible for maintaining the confidentiality of your Account credentials and for all activities that occur under your Account, whether or not authorized by you. You agree to notify us immediately at hello@human-beyond.ai of any unauthorized use of your Account or any other breach of security.

4.3 One person, one account. You may not maintain more than one Account. You may not allow others to access or use your Account.

4.4 Inactive Accounts. We may suspend or close Accounts that have been inactive for twelve (12) consecutive months. Any unused Credits associated with a closed Account are forfeited and non-refundable.

5. Acceptable Use

5.1 AUP incorporated by reference. Your use of the Service is subject to our Acceptable Use Policy, which is incorporated into these Terms by reference. Violation of the Acceptable Use Policy is a material breach of these Terms.

5.2 General prohibitions. Without limiting the Acceptable Use Policy, you agree not to:

(a) upload any document that you do not own or do not have legal authority to process; (b) upload any forged, fraudulent, or fabricated document; (c) use the Service to violate any applicable law, regulation, or third-party right; (d) use the Service in connection with any "high-risk" activity where errors in Output could result in legal or material consequences, including but not limited to credit underwriting, audit assertions, regulatory filings, tax filings, or any decision with legal or material impact on a person, without independent human verification by a licensed professional; (e) use the Service in connection with any business or activity prohibited by our payment processor (Stripe), including but not limited to gambling, adult content, pyramid or multi-level marketing schemes, document falsification services, card testing, or any other "unfair, deceptive, or predatory" business as defined in the Stripe Restricted Businesses policy; (f) use the Service from, or for the benefit of any person or entity in, Cuba, Iran, North Korea, Syria, or the Crimea, Donetsk, or Luhansk regions, or any person or entity on a restricted-party list maintained by the United States, United Kingdom, European Union, or United Nations (including the U.S. Office of Foreign Assets Control "SDN" list); (g) reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service; (h) interfere with or disrupt the Service or attempt to gain unauthorized access to the Service or any related systems; (i) use the Service to train, develop, or improve any competing product, model, or service; (j) use automated means (scrapers, bots, spiders) to access the Service except as expressly permitted by us in writing; (k) bypass, attempt to bypass, or assist others in bypassing any rate limit, fingerprint check, anti-fraud measure, or guest-tier limit.

6. Fees, Credits, and Billing

6.1 Credits. The Service is provided on a pay-as-you-go basis through the purchase of Credits. One Credit represents one page of document conversion. Credit packages and prices are listed at mainbook.ai/pricing and may change at any time. Credits purchased at a given price remain valid at that price; price changes apply only to future purchases.

6.2 Payment processor. All payments are processed by Stripe, Inc. By purchasing Credits, you also agree to Stripe's Services Agreement and Privacy Policy. We do not store your full payment card details.

6.3 Taxes. Prices are stated in U.S. dollars and exclude any applicable taxes, duties, levies, or similar charges. You are responsible for all taxes arising from your purchase except taxes imposed on our income. We may collect and remit applicable sales taxes where required by law.

6.4 No expiration. Unused Credits do not expire so long as your Account remains active. Credits associated with an Account that has been closed (whether by you, by us under Section 4.4, or by us under Section 17) are forfeited.

6.5 Free tier and guest access. We may offer limited free or guest access to the Service. Free and guest access is provided "AS IS" without any liability whatsoever on our part. Guest credits, if any, do not transfer to a paid Account upon registration.

6.6 Auto-suspend on negative balance. Refunds, chargebacks, or other adjustments may cause your balance of Credits to become negative. While your balance is negative, processing of new documents may be suspended until you restore your balance.

7. Refunds

Refunds are governed exclusively by our Refund Policy, which is incorporated into these Terms by reference. In summary: consumed Credits are non-refundable; Credits used to process a document that fails to be successfully processed are automatically refunded to your Credit balance; discretionary refunds may be granted at our sole judgment in extraordinary circumstances.

8. AI and Output Disclaimer

8.1 Probabilistic nature of AI. The Service uses machine learning and large language model technology. Such technology is inherently probabilistic. OUTPUT FROM THE SERVICE MAY NOT BE ACCURATE, COMPLETE, OR RELIABLE.

8.2 Your obligation to verify. DO NOT RELY ON FACTUAL ASSERTIONS IN OUTPUT WITHOUT INDEPENDENT FACT-CHECKING. DO NOT RELY ON OUTPUT AS A SOLE SOURCE OF TRUTH OR FACTUAL INFORMATION, OR AS A SUBSTITUTE FOR PROFESSIONAL ACCOUNTING, TAX, OR FINANCIAL ADVICE. YOU MUST INDEPENDENTLY VERIFY ALL OUTPUT AGAINST THE ORIGINAL SOURCE DOCUMENTS BEFORE USING, SHARING, OR RELYING ON IT, INCLUDING (BUT NOT LIMITED TO) FOR TAX FILINGS, ACCOUNTING SUBMISSIONS, AUDIT RESPONSES, FINANCIAL REPORTING, CREDIT DECISIONS, LOAN APPLICATIONS, REGULATORY SUBMISSIONS, LITIGATION DISCOVERY, OR ANY OTHER ACTIVITY WITH LEGAL OR MATERIAL CONSEQUENCES.

8.3 No high-stakes automation. You agree not to use the Service to automate high-stakes decisions without human review by a licensed professional. High-stakes decisions include but are not limited to: financial activities and credit decisions; tax filings; audit responses; legal proceedings; medical decisions; employment, housing, education, or insurance decisions; essential government services; product safety; national security; migration; and law enforcement.

8.4 No fiduciary or professional relationship. MAINBOOK IS NOT A BANK, FINANCIAL INSTITUTION, BROKER-DEALER, INVESTMENT ADVISOR, TAX ADVISOR, CERTIFIED PUBLIC ACCOUNTANT, ATTORNEY, OR FIDUCIARY. Nothing in the Service or any Output creates any fiduciary, advisory, attorney-client, or other professional relationship between you and us.

8.5 Detailed AI disclosure. Additional information about the AI and OCR technology used in the Service, including the identity of our AI sub-processors and our data-use commitments, is set out in our AI Disclosure.

9. Intellectual Property

9.1 Our intellectual property. The Service, including all software, designs, text, graphics, logos, trademarks, service marks, trade names, and other content (excluding your Content), is owned by us or our licensors and is protected by intellectual property laws. You receive no right, title, or interest in or to our intellectual property except as expressly granted in these Terms.

9.2 Your Content. As between you and us, you retain all right, title, and interest in and to your Content.

9.3 License from you to us. By submitting Content to the Service, you grant us a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, process, transmit, display, and otherwise use your Content solely to the extent necessary to provide the Service to you and to perform our obligations under these Terms. This license terminates when you delete the Content or your Account, except as required by law, by our backup or recovery systems (in which case the Content is retained only for the period strictly necessary for those purposes), or by Section 9.4.

9.4 Output and derived data. As between you and us, you own the Output generated from your Content. We may retain anonymized telemetry, performance metrics, error reports, and similar operational data that does not identify you or contain your Content, and we may use such operational data to operate, secure, analyze, and improve the Service.

9.5 No training of AI models on your Content. We do not use your Content, your Output, or any extracted financial data to train or improve our own machine learning or large-language models. We engage AI sub-processors that, in accordance with their published terms applicable to commercial or API customers, are configured for no-training defaults or are contractually committed not to use Customer data to train their models, in each case where such configuration or commitment is available. The specific data-use commitments of each AI sub-processor are described in the AI Disclosure, which we update as our sub-processor mix changes.

9.6 Feedback. If you provide us with feedback, suggestions, or ideas about the Service, we may use such feedback for any purpose without obligation to you. You hereby assign all right, title, and interest in such feedback to us.

10. Privacy and Data Processing

10.1 Privacy Policy. Your privacy is governed by our Privacy Policy, which is incorporated into these Terms by reference.

10.2 Data Processing Agreement. If you are using the Service in a professional capacity (for example as a bookkeeper, accountant, certified public accountant, tax preparer, or financial advisor) and the documents you process contain personal data of your clients or other third parties, our Data Processing Agreement applies to such processing. The Data Processing Agreement is incorporated into these Terms by reference.

10.3 Your representations regarding third-party data. If you process documents containing personal data of third parties (your clients, their employees, their vendors, or others), you represent and warrant that: (a) you have all legal authority required to process such data through the Service; (b) you have provided all required notices to the data subjects; (c) you accept full responsibility as the data controller for such data; and (d) MainBook acts solely as your processor for such third-party data.

11. Confidentiality

11.1 Definition. "Confidential Information" means any non-public information disclosed by one party to the other that is designated as confidential or that reasonably should be understood to be confidential. Our Confidential Information includes the structure, methodology, prompts, and configuration of the Service.

11.2 Obligations. Each party shall (a) use the other party's Confidential Information only as necessary to exercise rights or perform obligations under these Terms, and (b) protect the other party's Confidential Information with at least the same degree of care it uses to protect its own confidential information, but in no event less than reasonable care.

11.3 Exceptions. Confidential Information does not include information that (a) is or becomes generally available to the public other than as a result of a breach of these Terms; (b) was known to the receiving party prior to disclosure; (c) is rightfully received from a third party without confidentiality obligations; or (d) is independently developed without use of the disclosing party's Confidential Information.

12. Disclaimer of Warranties

12.1 AS IS. THE SERVICE, INCLUDING ALL CONTENT, OUTPUT, AND MATERIALS PROVIDED THROUGH OR IN CONNECTION WITH THE SERVICE, IS PROVIDED "AS IS" AND "AS AVAILABLE", WITH ALL FAULTS, AND WITHOUT WARRANTY OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY.

12.2 No implied warranties. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, QUIET ENJOYMENT, OR THOSE ARISING OUT OF COURSE OF DEALING, USAGE, OR TRADE.

12.3 No warranty of accuracy. WE MAKE NO WARRANTY THAT THE OUTPUT WILL BE ACCURATE, COMPLETE, RELIABLE, OR FREE OF ERRORS, OMISSIONS, OR DEFECTS. WE MAKE NO WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

12.4 No reliance. No advice or information, whether oral or written, obtained by you from us or through the Service creates any warranty not expressly stated in these Terms.

12.5 Jurisdictional limits. Some jurisdictions do not allow the exclusion of certain warranties. In such jurisdictions, the foregoing exclusions apply to the maximum extent permitted by applicable law.

13. Limitation of Liability

13.1 No liability for indirect damages. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL WE BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES; ANY LOSS OF PROFITS, REVENUE, GOODWILL, ANTICIPATED SAVINGS, BUSINESS OPPORTUNITY, OR CAPITAL; ANY LOSS OR INACCURACY OF DATA, INCLUDING FINANCIAL OR TRANSACTION DATA; ANY LOSS ARISING FROM LEGAL, TAX, OR ACCOUNTING COMPLIANCE ISSUES; ANY DAMAGE TO REPUTATION; ANY LOSS ARISING IN CONNECTION WITH ANY OTHER CONTRACT; OR ANY OTHER INDIRECT OR INTANGIBLE LOSS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

13.2 Cap. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS, THE SERVICE, OR ANY OUTPUT (WHETHER IN CONTRACT, TORT, STATUTE, OR OTHERWISE) WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE LIABILITY OR (B) ONE HUNDRED U.S. DOLLARS ($100).

13.3 Essential basis. You acknowledge and agree that the limitations of liability in this Section 13 are an essential basis of the bargain between you and us and that the Service would not be provided to you without these limitations.

13.4 Jurisdictional limits. Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, the foregoing limitations apply to the maximum extent permitted by applicable law.

14. Indemnification

14.1 Your indemnification of us. You agree to indemnify, defend, and hold harmless Human Beyond LLC and its officers, directors, members, managers, employees, agents, contractors, licensors, and affiliates (collectively, the "Indemnified Parties") from and against any and all claims, demands, actions, proceedings, losses, damages, liabilities, judgments, settlements, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or relating to:

(a) your access to or use of the Service;

(b) any Content you upload, transmit, store, or process through the Service;

(c) any Output you use, share, or rely upon;

(d) your violation of these Terms, the Acceptable Use Policy, the Privacy Policy, the Data Processing Agreement, or any other policy referenced in these Terms;

(e) your violation of any applicable law, regulation, or third-party right (including any intellectual property right, privacy right, or right of publicity);

(f) any claim by a third party (including any of your clients, employees, customers, or other third parties whose personal data is contained in your Content) arising from your use of the Service; and

(g) any inaccuracy or breach of any of your representations and warranties in these Terms.

14.2 Procedure. We will notify you promptly of any claim subject to indemnification, allow you to control the defense and settlement of the claim (provided that you may not settle any claim in a manner that imposes any obligation, restriction, or admission on us without our prior written consent), and provide reasonable cooperation in the defense at your expense.

14.3 Reservation. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with us in asserting any available defenses.

15. Term and Termination

15.1 Term. These Terms remain in effect until terminated as provided in this Section 15.

15.2 Termination by you. You may terminate these Terms at any time by closing your Account through the Service or by sending notice to hello@human-beyond.ai.

15.3 Termination by us. We may suspend, restrict, or terminate your Account and access to the Service at any time, for any reason or for no reason, with or without notice, and without liability to you, at our sole discretion. Reasons for termination may include, without limitation, your breach of these Terms or any policy referenced in these Terms; our reasonable belief that you have engaged in activity that violates law or harms us or another User; non-payment; or any other reason we deem appropriate.

15.4 Effects of termination. Upon termination:

(a) your right to access and use the Service immediately ceases;

(b) any unused Credits associated with the closed Account are forfeited and non-refundable;

(c) we may delete your Content and Account data subject to the retention periods set out in our Privacy Policy and applicable law; and

(d) Sections that by their nature should survive termination (including without limitation Sections 8, 9, 11, 12, 13, 14, 16, 19, 20, and 21) will survive.

16. Modifications to the Terms

16.1 Right to modify. We may modify these Terms at any time. The "Last Updated" date at the top of these Terms reflects the date of the most recent modification.

16.2 Material changes. If we make a material change to these Terms, we will provide at least thirty (30) days' advance notice by email to the address associated with your Account or by prominent notice within the Service. Material changes take effect at the end of the notice period; your continued access to or use of the Service after the effective date constitutes your acceptance of the modified Terms.

16.3 Non-material changes. Non-material changes (including but not limited to formatting, typographical corrections, and clarifications that do not adversely affect your rights or obligations) take effect immediately upon posting.

16.4 Disagreement. If you do not agree to a modification, your sole remedy is to discontinue your use of the Service and close your Account before the modification takes effect.

17. Governing Law

These Terms, and any dispute arising out of or relating to these Terms, the Service, or any Output, are governed by and construed in accordance with the laws of the State of Florida, U.S.A., without giving effect to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

18. Dispute Resolution; Arbitration; Class Action and Jury Trial Waivers

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU TO ARBITRATE DISPUTES WITH US AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF.

18.1 Informal resolution. Before initiating any arbitration or other legal proceeding, you and we agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms, the Service, or any Output (a "Dispute") informally for at least sixty (60) days. The informal resolution period begins when either party provides written notice of the Dispute to the other party (in our case, by email to hello@human-beyond.ai). During this period, both parties agree to negotiate in good faith. Neither party may commence arbitration or other legal proceedings until the informal resolution period has elapsed.

18.2 Mandatory binding arbitration. Except as provided in Section 18.6, all Disputes between you and us must be resolved exclusively by final and binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules (or, if you are an individual consumer, the AAA Consumer Arbitration Rules), as modified by these Terms. The arbitration will be conducted in Miami, Florida, or, at your option, by telephone or video conference. Judgment on the arbitrator's award may be entered in any court of competent jurisdiction.

18.3 Arbitration procedure. The arbitrator (not a court) will decide all issues, including issues of arbitrability and the validity, scope, and enforceability of these Terms. The arbitrator may award only individual relief and may not award relief that affects any person other than you. The arbitrator's decision and award will be final and binding, except for any limited right of review provided by the U.S. Federal Arbitration Act.

18.4 Costs of arbitration. We will pay the AAA filing, administrative, and arbitrator fees that we are required to pay under the AAA rules. We will not seek attorneys' fees or costs from you in arbitration unless the arbitrator determines that your claim or your conduct in arbitration was frivolous or brought for an improper purpose.

18.5 Opt-out of arbitration. You may opt out of the arbitration and class-action waiver provisions in this Section 18 by sending written notice of your decision to opt out to hello@human-beyond.ai within thirty (30) days of (a) the date you first accept these Terms or (b) the effective date of any subsequent modification to this Section 18. Your opt-out notice must include your name, the email address associated with your Account, and a clear statement that you want to opt out of the arbitration and class-action waiver provisions. If you opt out, the remainder of these Terms (including the governing law and exclusive forum provisions) will continue to apply, and Disputes will be resolved in the state or federal courts located in Miami-Dade County, Florida. If you do not opt out within the thirty (30) day window, you waive your right to opt out.

18.6 Exceptions. Notwithstanding Section 18.2, either party may bring an individual action in small claims court for Disputes within the scope of that court's jurisdiction, and either party may seek injunctive or other equitable relief in court to protect its intellectual property rights or to prevent unauthorized access to or use of the Service.

18.7 Class action waiver. YOU AND WE EACH AGREE THAT ALL DISPUTES MUST BE BROUGHT IN AN INDIVIDUAL CAPACITY ONLY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, MASS, OR REPRESENTATIVE PROCEEDING. CLASS ARBITRATIONS, CLASS ACTIONS, PRIVATE-ATTORNEY-GENERAL ACTIONS, AND CONSOLIDATION WITH OTHER ARBITRATIONS ARE NOT PERMITTED. ONLY INDIVIDUAL RELIEF IS AVAILABLE. If a court or arbitrator decides that any portion of this Section 18.7 is unenforceable with respect to any particular claim or request for relief, that claim or request for relief (and only that claim or request) must be severed from the arbitration and brought in the state or federal courts located in Miami-Dade County, Florida; the remainder of the Disputes must continue in arbitration.

18.8 Batch arbitration. If twenty-five (25) or more individual demands for arbitration that raise substantially similar Disputes are filed against us by or with the assistance of the same or coordinated counsel within a ninety (90) day period, you and we agree that the AAA will administer the demands in sequential batches of up to fifty (50) demands at a time ("Batches"). For each Batch, the AAA will appoint a single arbitrator and administer the Batch as a single consolidated arbitration with one set of filing and administrative fees due per side per Batch, and one set of hearings (if any). The statute of limitations and any filing-fee deadlines applicable to claims grouped into a later Batch will be tolled from the date the first demand in the Batch was filed until the date the demand is selected for a Batch. This batching provision is essential to the parties' agreement to arbitrate.

18.9 Jury trial waiver. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AND WE EACH KNOWINGLY, VOLUNTARILY, AND IRREVOCABLY WAIVE ANY RIGHT TO TRIAL BY JURY IN ANY PROCEEDING ARISING OUT OF OR RELATING TO THESE TERMS, THE SERVICE, OR ANY OUTPUT.

18.10 Severability. If any provision of this Section 18 is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect, except that if a court of competent jurisdiction finds that the class-action waiver in Section 18.7 is unenforceable as to any claim or request for relief, this Section 18 will be unenforceable in its entirety as to that claim or request for relief (which will be resolved in court as set out in Section 18.7), and the remaining Disputes will continue in arbitration.

18.11 Survival. This Section 18 survives termination of these Terms.

19. Export and Sanctions Compliance

You represent and warrant that you are not located in, ordinarily resident in, or organized under the laws of, any country or region subject to comprehensive U.S. sanctions (currently including Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine), and that you are not a person or entity on a restricted-party list maintained by the United States, the United Kingdom, the European Union, or the United Nations (including the U.S. Office of Foreign Assets Control "SDN" list). You agree not to access or use the Service in violation of any export-control or sanctions law.

20. Force Majeure

We will not be liable for any failure or delay in performance under these Terms to the extent caused by an event beyond our reasonable control, including without limitation acts of God, natural disasters, war, terrorism, civil disturbance, pandemic, governmental action, labor disputes, power or telecommunications failure, internet outage, denial-of-service attack, or failure of any third-party service provider. If such an event continues for thirty (30) consecutive days or more, either party may terminate these Terms upon written notice to the other, without liability for the termination itself.

21. Miscellaneous

21.1 Notices. We may send you notices under these Terms by email to the address associated with your Account, by posting on the Service, or by other reasonable means. You may send notices to us by email to hello@human-beyond.ai or by mail to Human Beyond LLC, 1818 Hollywood Blvd, Hollywood, FL 33020. Notices are effective when sent (for email) or delivered (for mail).

21.2 Entire agreement. These Terms, together with the Privacy Policy, Data Processing Agreement, Refund Policy, Disclaimer, AI Disclosure, Acceptable Use Policy, Cookie Policy, and Sub-Processors list, constitute the entire agreement between you and us regarding the Service and supersede all prior or contemporaneous communications and proposals (whether oral, written, or electronic).

21.3 No assignment by you. You may not assign or transfer these Terms or any rights or obligations under these Terms, in whole or in part, without our prior written consent. Any attempted assignment in violation of this Section is null and void.

21.4 Assignment by us. We may assign or transfer these Terms, in whole or in part, without your consent in connection with any merger, acquisition, sale of assets, or by operation of law.

21.5 No waiver. Our failure to enforce any provision of these Terms is not a waiver of that provision or any other provision. Any waiver by us must be in writing and signed by an authorized representative.

21.6 Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect, and the invalid, illegal, or unenforceable provision will be modified to the minimum extent necessary to make it valid, legal, and enforceable.

21.7 No third-party beneficiaries. These Terms do not confer any rights or remedies on any person other than you and us.

21.8 Headings. Headings are for convenience only and do not affect the interpretation of these Terms.

21.9 Language. These Terms are written in English. Any translation provided is for convenience only; in the event of a conflict, the English version controls.

21.10 Relationship. Nothing in these Terms creates any agency, partnership, joint venture, employment, or franchise relationship between you and us.

22. Contact

If you have questions about these Terms, please contact us at:

Human Beyond LLC 1818 Hollywood Blvd Hollywood, FL 33020 United States Email: hello@human-beyond.ai