Refund Policy

Last Updated: 2026-05-24

This Refund Policy explains when refunds are available for purchases of Credits made on the MainBook service operated by Human Beyond LLC ("MainBook", "we", "us", "our"). This Refund Policy is incorporated by reference into our Terms of Service. Capitalized terms not defined here have the meanings given in the Terms of Service.

1. Summary

Consumed Credits are non-refundable.
Credits that you have paid for but that have been used to process a document that fails to be processed successfully are automatically refunded to your Credit balance, without any need for you to request a refund.
Discretionary refunds may be granted at our sole judgment in extraordinary circumstances.
Mandatory legal protections you may have (such as statutory cancellation rights) are preserved where applicable.

2. Pricing Model

The Service is offered on a pay-as-you-go basis through the purchase of fixed Credit packages. Each Credit represents one page of document conversion. There is no recurring subscription. Once purchased, Credits do not expire so long as your Account remains active.

3. Consumed Credits Are Non-Refundable

Credits that have been used to process a document are not refundable, except as expressly provided in this Refund Policy or as required by applicable law. By purchasing Credits and using the Service, you acknowledge and agree that consumed Credits represent value already delivered.

4. Automatic Refunds for Processing Failures

If MainBook attempts to process a document you have uploaded and the processing fails because of an error on our side (including, but not limited to, internal service errors, infrastructure failures, or errors in our conversion pipeline), the Credits that were reserved or debited for that document are automatically refunded to your Credit balance. You do not need to contact us to receive this refund.

The automatic refund applies to processing failures attributable to us. It does not apply to:

(a) failures caused by the format, content, encryption, or quality of the document you uploaded (for example, password-protected PDFs that you have not unlocked, unreadable scans, documents that are not bank or credit card statements, or documents in formats we do not support);

(b) failures caused by your failure to follow Service instructions or User-facing requirements;

In those cases, Credits used to process such documents may not be automatically refunded, although you may submit a request for a discretionary refund under Section 6.

5. Failed Payments

If your payment for Credits fails (for example, because your card is declined, expires, or is fraudulently reported), no Credits are issued and no charge is made. There is nothing to refund.

If your payment is processed but the resulting Credits are not issued to your Account due to a technical error on our side, we will, at our option, either issue the Credits or refund the payment in full.

6. Discretionary Refunds

In addition to automatic refunds under Section 4, we may, at our sole judgment and on a case-by-case basis, issue a discretionary refund in extraordinary circumstances. Examples of circumstances we may consider include:

(a) you were charged due to a clear demonstrable error;

(b) you experienced a serious quality issue not addressed by automatic refunds;

Discretionary refunds are entirely at our sole discretion. We have no obligation to issue a discretionary refund in any case, and the existence of past discretionary refunds creates no obligation or precedent for future requests.

To submit a request for a discretionary refund, contact us at hello@human-beyond.ai within thirty (30) days of the disputed charge. Include your Account email, the date and amount of the charge, the Credit package code, and a clear description of why you are requesting a refund. Requests submitted after thirty (30) days may be declined for this reason alone.

7. Chargebacks

If you initiate a credit card chargeback or other payment-network dispute for a charge that is not in good faith (for example, a chargeback for Credits you have used in full, a chargeback that contradicts the records of the Service, or a chargeback for any reason other than fraudulent unauthorized use of your payment method), we may, at our discretion, suspend or terminate your Account, deduct an amount equal to the chargeback fees we incur from your Credit balance, and treat the chargeback as a material breach of our Terms of Service.

We strongly encourage you to contact us at hello@human-beyond.ai before initiating a chargeback so that we can attempt to resolve the issue directly.

8. Refund Method and Timing

Refunds, where issued, will be made via the same payment method used for the original purchase, except where that is not possible (for example, if the original payment method is no longer valid), in which case we may issue the refund as Credits to your Account or by another reasonable method. Refunds typically take three (3) to ten (10) business days to appear on your statement, depending on your payment provider; some banks may take longer.

9. Forfeiture on Account Closure

If your Account is closed (whether by you, by us under our Terms of Service, or by us for inactivity after twelve (12) months under Section 4.4 of the Terms), any remaining unused Credits associated with the Account are forfeited and non-refundable.

10. Statutory Rights

Nothing in this Refund Policy limits any non-waivable statutory right you may have under applicable consumer protection laws in your jurisdiction. Where applicable mandatory law gives you greater refund rights than this Refund Policy provides, those mandatory rights prevail.

11. Modifications to This Refund Policy

We may modify this Refund Policy from time to time. The "Last Updated" date at the top reflects the date of the most recent change. For material changes, we will provide at least thirty (30) days' advance notice by email or by prominent notice within the Service. Material changes apply only to purchases made on or after the effective date of the change; purchases made before that date remain subject to the Refund Policy in effect at the time of purchase.

12. Contact

For refund-related questions or requests:

Human Beyond LLC Attn: Refunds Email: hello@human-beyond.ai